Design of digital services
Getting to the core of the challenge through service design
We design digital services that are based on deep customer understanding and bring competitive advantage to your business. Our approach is human-centric: we listen and analyze your needs so that we can define the problem before developing a solution.
We use service design methods such as customer journeys and user stories when defining and developing solutions that truly meet your customers' needs. We particularly focus on improving user experience by designing intuitive and easy-to-use interfaces. Testing prototypes and iterative development ensure that the end result not only meets but exceeds expectations.
At Mindhive, we know that creating a good service experience consists of several components. We work with you to find out how we can bring your digital service vision to reality together. Whether it's refining a new idea or developing an existing service, our mission is to help you find the right solutions by leveraging the opportunities of digitalization.
Why design?
User-centric design makes digital services intuitive and pleasant to use
Digital solutions enable you to reach new markets and customer segments, while promoting innovation
Properly targeted technological investments bring savings and support business growth.
Let's start light - learn more about our Three-hour concept
Progression of the design project
We define the goals of the design project together with the client. Do you have an idea that needs clarification? Or have you encountered a challenge for which you are seeking a solution? With the design process, we start looking for answers together.
Diving into the client's world
We collect information about the operational environment and the client's world, for example,
by interviewing the client and other stakeholders
by exploring the client's business and processes
by observing the end users' activities
by benchmarking solutions from other players
Summarising observations
We analyze the information we have gathered and compile our observations using visualization.
We describe the users' user journeys
With user personas, we can discuss the service in the same language with different stakeholders
Ideating and designing
Once we have identified the challenge to be solved, it's time to ideate solutions.
For ideation, we can organize workshops. workshops allow us to involve the client and users in all other stages of the process.
From the ideas, we visualize the service concept
For the digital service, we design a user interface prototype
Testing the designed solution
With the prototype, we can test the service with real users and ensure that our solution works in practice.
User testing
Prioritizing plans
Feasibility assessment and cost estimate
Let's make your service idea more concrete!
Three-hour concept
The Three-Hour Concept is a low-threshold service that helps shape your idea for a digital service into a clear and concrete plan. This is a perfect solution if you want to advance your idea or need support, for example, in preparing a funding application.
Service deliverables
User journey
We'll prepare a user journey that helps visualize the service from the customer’s perspective. It includes key touchpoints and potential challenges in service usage, along with suggested solutions.
Key user interface designs
We'll create 1–2 key user interface views that make your service idea tangible in digital form. These views illustrate how the service works from the user’s perspective.
The service requires only three hours of your time – we take care of the rest!
From concept to cost estimate
At the end of the service, we provide a cost estimate for shaping the concept and its technical implementation. We can also assist with funding application preparation if needed.
